Account Recovery

Lost access to your ChoreGami account? This guide will help you regain access to your family’s chore management system.

When You Need Account Recovery

Common Scenarios:

  • Forgot email address used for account
  • Lost access to email account
  • Account appears suspended or deactivated
  • Can’t remember Parent PIN and email recovery isn’t working
  • Account was created by someone else who’s no longer available
  • Multiple accounts exist and you’re not sure which is active

Step 1: Identify Your Account

Find Your Registration Email

Check These Email Accounts:

  • Primary email you use most often
  • Work email if you signed up during work hours
  • Spouse’s email if they created the account
  • Old email addresses you might have used

Search Email for ChoreGami:

  1. Search terms: “ChoreGami”, “welcome”, “account”, “family”
  2. Check folders: Inbox, Spam, Promotions, All Mail
  3. Look for: Welcome emails, password resets, billing notifications
  4. Note the email address that received ChoreGami communications

Account Information to Gather

Before Starting Recovery:

  • Family name as it appears in ChoreGami
  • Names of family members added to the account
  • Approximate signup date
  • Payment method used (if applicable)
  • Any recent activity you remember

Step 2: Standard Recovery Methods

Password Reset (If You Know Email)

Process:

  1. Go to ChoreGami login page
  2. Click “Forgot Password”
  3. Enter your email address
  4. Check email for reset instructions
  5. Follow the link to create new password

If Reset Email Doesn’t Arrive:

  • Wait 15 minutes before trying again
  • Check spam/junk folders
  • Try different email addresses you might have used
  • Add noreply@choregami.app to your contacts

Parent PIN Reset (If Logged In)

If You Can Log In But Forgot PIN:

  1. Access Account Settings
  2. Look for “Parent PIN” or “Security”
  3. Choose “Reset PIN”
  4. Verify with password or security questions
  5. Set new 4-6 digit PIN

Step 3: Advanced Recovery Options

Email Account Recovery

If You Lost Access to Email:

  1. Recover your email account first
    • Use email provider’s recovery options
    • Contact email provider support
    • Try alternate email addresses on file
  2. Once email is recovered, use standard password reset
  3. Update ChoreGami email to current address

Account Identification Help

If You’re Not Sure Which Email:

  1. Try all possible email addresses with password reset
  2. Check payment records (credit card, PayPal) for ChoreGami charges
  3. Ask family members if they remember account details
  4. Look for app store receipts if you purchased through mobile

Step 4: Contact Support for Recovery

When to Contact Support

You Need Help If:

  • No email recovery options work
  • Multiple accounts exist and you’re confused
  • Account appears suspended without explanation
  • Family member created account and is unavailable
  • Billing issues are preventing access

Information to Provide Support

Essential Details:

  • All possible email addresses you might have used
  • Family name as registered in ChoreGami
  • Names of family members in the account
  • Approximate signup date
  • Last known working access date

Helpful Details:

  • Payment information (last 4 digits of card, billing zip)
  • Recent activity you remember
  • Device information where you last accessed account
  • Screenshots of any error messages

Account Verification Process

What Support May Ask:

  • Verify identity through multiple methods
  • Confirm family details only account holder would know
  • Provide payment verification if applicable
  • Answer security questions if set up

Verification Methods:

  • Email verification from known account
  • Payment method confirmation
  • Family member details verification
  • Account activity history confirmation

Step 5: Preventing Future Access Issues

Account Security Best Practices

Email Management:

  • Use primary email you check regularly
  • Keep email account secure with strong password
  • Add backup email if available in settings
  • Don’t use work email that might be deactivated

Password Management:

  • Use unique, strong password for ChoreGami
  • Consider password manager for secure storage
  • Update password regularly
  • Don’t share credentials with children

Parent PIN Security:

  • Choose memorable but secure 6-digit PIN
  • Don’t use obvious numbers (birthdays, addresses)
  • Keep PIN private from children
  • Update PIN periodically

Account Information Backup

Keep These Details Safe:

  • Login email address
  • Account creation date
  • Family member names and ages
  • Payment method information
  • Support ticket numbers (if any)

Where to Store:

  • Password manager (recommended)
  • Secure note-taking app
  • Physical notebook in safe place
  • Shared family document (for emergency access)

Step 6: Account Migration and Cleanup

If Multiple Accounts Exist

Consolidation Process:

  1. Identify primary account with most data
  2. Contact support for account merging help
  3. Export data from secondary accounts if needed
  4. Close unused accounts to avoid confusion

Fresh Start Option

When to Start Over:

  • Old account has minimal data
  • Recovery is too complicated
  • Family situation has changed significantly
  • Want clean slate with new system

Starting Fresh:

  1. Use different email address for new account
  2. Set up family members again
  3. Create new chore system based on current needs
  4. Ensure old account is closed to avoid billing conflicts

Common Recovery Scenarios

Scenario 1: Divorced/Separated Parents

Problem: Ex-partner created account, no longer cooperating Solution:

  • Contact support with family verification details
  • May need to create new account for your household
  • Provide documentation of custody/household responsibility

Scenario 2: Former Caregiver Account

Problem: Nanny/babysitter created account, no longer employed Solution:

  • Contact support with family verification
  • Provide proof of household authority
  • May need to verify through payment method

Scenario 3: Email Account Compromised

Problem: Someone else accessed your email and changed ChoreGami password Solution:

  • Secure email account first
  • Contact ChoreGami support immediately
  • Request account security review
  • Change all passwords once access restored

Scenario 4: Child Accidentally Changed Settings

Problem: Child accessed parent settings and changed email/password Solution:

  • Try known passwords and Parent PINs
  • Use any backup email addresses
  • Contact support with verification details
  • Implement stronger parent controls

Getting Help

Support Contact Information

When to Contact:

  • After trying standard recovery methods
  • When account access is urgent
  • If billing continues without access
  • When verification needed

How to Contact:

  • Submit support request
  • Include all relevant information from this guide
  • Be patient - account recovery can take 24-48 hours
  • Respond promptly to verification requests

Emergency Access

For Urgent Situations:

  • Explain urgency in support request
  • Provide maximum verification details
  • Consider temporary workarounds for immediate chore management
  • Use backup systems until account recovered

Prevention Tips

Regular Maintenance:

  • Test login monthly to ensure access works
  • Keep contact information current
  • Review account settings periodically
  • Maintain secure backup of account details

Account recovery can be complex, but our support team is here to help. The more verification information you can provide, the faster we can restore your access.

Topics covered:

account recovery access security