Fixing Login & Password Problems

Can’t log into your ChoreGami account? Here are the most common solutions to get you back in quickly.

Common Login Issues

“Invalid Email or Password” Error

Solution 1: Check Your Email Address

  1. Verify spelling: Make sure there are no typos in your email
  2. Check for spaces: Remove any extra spaces before or after your email
  3. Confirm the correct account: You might have multiple email addresses

Solution 2: Reset Your Password

  1. Click “Forgot Password” on the login page
  2. Enter your email address exactly as you registered
  3. Check your email for the reset link (including spam folder)
  4. Follow the instructions in the email to create a new password

Solution 3: Clear Browser Data

  1. Clear your browser cache and cookies
  2. Close and reopen your browser
  3. Try logging in again

“Account Not Found” Error

This usually means:

  • Email address is incorrect: Double-check spelling and try variations
  • Account was created with a different email: Try other email addresses you use
  • Account hasn’t been created yet: You may need to sign up first

Password Reset Email Not Arriving

Check These Locations:

  1. Spam/Junk folder: Reset emails sometimes end up here
  2. Promotions folder: If you use Gmail, check your Promotions tab
  3. All Mail folder: Search for emails from “noreply@choregami.app”

If Still Not Receiving:

  1. Add noreply@choregami.app to your contacts
  2. Wait 10-15 minutes before requesting another reset
  3. Try a different email address if you have multiple accounts
  4. Contact support if emails still don’t arrive

Mobile App Login Issues

App Won’t Accept Your Password

Quick Fixes:

  1. Update the app to the latest version
  2. Force close and reopen the app
  3. Check your internet connection
  4. Try logging in through the website first

App Keeps Logging You Out

Possible Solutions:

  1. Enable “Remember Me” if available
  2. Check your phone’s storage - low storage can cause issues
  3. Update iOS/Android to the latest version
  4. Reinstall the app if problems persist

Browser-Specific Issues

Issues with Chrome, Safari, Firefox, etc.

Try These Steps:

  1. Use an incognito/private window to test
  2. Disable browser extensions temporarily
  3. Update your browser to the latest version
  4. Try a different browser to isolate the issue

Creating a Strong Password

When setting a new password, make sure it:

  • Contains at least 8 characters
  • Includes uppercase and lowercase letters
  • Has at least one number
  • Contains a special character (!, @, #, etc.)
  • Is unique - don’t reuse passwords from other sites

Good Password Examples:

  • FamilyChores2025!
  • MyKids@Home#1
  • ChoreGami4Us$

Account Security Tips

Keep Your Account Safe:

  1. Never share your password with children or others
  2. Use a unique password just for ChoreGami
  3. Log out when using shared computers
  4. Enable two-factor authentication if available
  5. Update your password regularly

Still Can’t Log In?

If none of these solutions work:

Before Contacting Support:

  1. Note the exact error message you’re seeing
  2. Try on a different device (phone vs. computer)
  3. Test with a different internet connection
  4. Document what you’ve already tried

Contact Information:

  • Email support: Contact our team
  • Include in your message:
    • Your registered email address
    • The device and browser you’re using
    • Any error messages you see
    • Steps you’ve already tried

Most login issues can be resolved quickly with a password reset. When in doubt, try that first!

Topics covered:

login password access account