Fixing Mobile App Issues
Having trouble with the ChoreGami mobile app? Here are solutions to the most common issues on both iOS and Android devices.
App Won’t Open or Crashes
Quick Fixes:
- Force close and reopen the app
- Restart your phone
- Check for app updates in App Store/Google Play
- Free up storage space on your device
Force Close Instructions:
iPhone/iPad:
- Double-tap the home button (or swipe up from bottom)
- Swipe up on ChoreGami app to close it
- Reopen the app
Android:
- Tap the Recent Apps button
- Swipe ChoreGami app away
- Reopen the app
If App Still Crashes:
- Update to latest iOS/Android version
- Reinstall the app (delete and download again)
- Contact support with your device model and OS version
Login Problems on Mobile
Can’t Log In to the App
Check These First:
- Internet connection - try opening a webpage
- App version - update if there’s a newer version
- Email and password - make sure they’re correct
- Try logging in through your phone’s web browser first
iOS-Specific Issues:
- Check Screen Time restrictions - make sure the app isn’t blocked
- Verify App Store country matches your account
- Try cellular data instead of WiFi (or vice versa)
Android-Specific Issues:
- Check Google Play Protect isn’t blocking the app
- Clear app cache in Settings > Apps > ChoreGami > Storage
- Try different network (WiFi vs mobile data)
Sync Issues
App Data Not Updating
Common Causes:
- Poor internet connection
- App needs to be refreshed
- Account logged in on multiple devices
Solutions:
- Pull down to refresh the main screen
- Log out and log back in
- Check internet connection speed
- Close app completely and reopen
Points/Chores Not Syncing
Step-by-Step Fix:
- Complete the action again (mark chore as done)
- Wait 30 seconds for sync
- Pull down to refresh the screen
- Check other devices to see if update appeared
- Force close and reopen if still not syncing
Notification Issues
Not Receiving Chore Reminders
Check Notification Settings:
iPhone/iPad:
- Settings > Notifications > ChoreGami
- Make sure “Allow Notifications” is ON
- Choose notification style (alerts, banners, etc.)
- Check “Do Not Disturb” isn’t blocking them
Android:
- Settings > Apps > ChoreGami > Notifications
- Make sure notifications are enabled
- Check “Do Not Disturb” settings
- Verify battery optimization isn’t stopping notifications
Getting Too Many Notifications
Customize Your Alerts:
- Open ChoreGami app
- Go to Settings/Preferences
- Adjust notification frequency
- Turn off specific types you don’t want
Performance Issues
App Running Slowly
Speed Up Your App:
- Close other apps running in background
- Restart your phone regularly
- Free up storage space
- Update to latest app version
- Clear app cache (Android) or reinstall (iOS)
Battery Drain
Reduce Battery Usage:
- Turn off background app refresh for ChoreGami
- Reduce notification frequency
- Close app when not using it
- Update to latest version (often includes battery optimizations)
Device-Specific Solutions
iOS Issues
App Store Problems:
- Check Apple ID is signed in correctly
- Verify payment method is valid
- Try downloading from different WiFi network
iOS Version Compatibility:
- ChoreGami requires iOS 12 or newer
- Update iOS if your version is older
- Check device compatibility for older iPhones/iPads
Android Issues
Google Play Problems:
- Clear Google Play Store cache
- Update Google Play Store itself
- Check Google account is signed in
Android Version Compatibility:
- ChoreGami requires Android 7.0 or newer
- Update Android if possible
- Check device RAM (needs at least 2GB for smooth operation)
Common Error Messages
“Network Error” or “Connection Failed”
Solutions:
- Check internet connection
- Try different WiFi network
- Switch between WiFi and cellular
- Restart your router if at home
“Account Sync Error”
Fix Steps:
- Log out of the app
- Close app completely
- Reopen and log back in
- Wait for full sync to complete
“App Outdated” Message
Update Process:
- Go to App Store (iOS) or Google Play (Android)
- Search for ChoreGami
- Tap “Update” if available
- Restart app after update
When to Reinstall the App
Consider Reinstalling If:
- Multiple crashes per day
- Constant sync issues
- App won’t open at all
- Data seems corrupted
How to Reinstall:
- Delete the app from your phone
- Restart your device
- Download fresh from App Store/Google Play
- Log in with your existing account
- Wait for data to sync
⚠️ Note: Your account data is saved in the cloud, so reinstalling won’t lose your chores, points, or family information.
Getting Help
Before Contacting Support:
- Note your device model (iPhone 12, Samsung Galaxy S21, etc.)
- Check your OS version (iOS 16.1, Android 13, etc.)
- Note the app version (found in app settings)
- Document error messages exactly as they appear
Contact Information:
- Submit a support request
- Include device and OS details
- Describe when the problem occurs
- Mention what you’ve tried
Related Articles
Most mobile app issues can be resolved with a simple restart or update. When in doubt, try the basics first!